Frequently Asked Questions (FAQs)
BEFORE COURSE START
How do I enroll for IBS courses?
Our Training Management System (TMS) is provided by Skilleto (ST Engineering). Create an account with Skilleto & register the course in TMS: https://www.skilleto.sg/trainee/en/courserundetails/730aecb7-d22a-4c34-85e9-814150cfc801
How do I claim SkillsFuture Credits?
SkillsFuture Credits is tentatively not supported as IBS's funding period has expired.
Is CBC a certification/full qualification?
Yes, upon passing the CBC Competency Assessment, candidates will receive the certification and full qualification. IBS is the certification awarding body and certification owner.
Are there course fees discounts?
We offer 100% scholarships (not including assessment fees) to Full-Time students, Seniors above 60 years old and Blue CHAS card holders earning $1200 and below, this is subject to application and approval. There are also NTUC e2i UTAP Funding and partnership discounts available.
Can I take the learning units one by one instead of enrolling in the whole programme?
You will need to enroll into the CBC programme. During the eLearning, you can attempt the learning units individually during the given window.
If the CBC course did not meet the minimum class size of 5 pax, what will happen?
If you have paid the course fees, there will be full fee refund to you or you can request to transfer to the next intake.
I have registered for the CBC course and paid for it, can I defer/postpone?
Yes you can defer/postpone at no additional charges. However, each learner can only defer/postpone 1 time.
Is this a full time or part time course?
This is a part time course. As IBS is NOT a Private Education Institution (PEI), we do not offer full time courses at the moment.
Where do I check the next course run?
Course run are updated in Skilleto TMS periodically: https://www.skilleto.sg/trainee/en/courserundetails/730aecb7-d22a-4c34-85e9-814150cfc801#error=login_required&state=5d672374-d1f3-4e70-89dc-5e8c4ff5b179
I have emailed or texted IBS. How long can I get a response?
As IBS is not managed by full-time staffs, we strive to achieve a customer service level of 7 working days for email enquiries, and within 1 day for Telegram enquiries.
I have applied for the course/scholarship, when will I receive the invoice/application outcome?
We will start processing the application 2 months before the course start date.
Who are the trainers?
Our list of trainers and adult educators are available here:
I am not feeling well or having urgent matters to attend to, can I leave halfway?
You may leave. However, all learners are required to fulfill 75% of the attendance and complete all assessment (if any) at the end of the day. Your absence may result in not passing the learning unit. You will need to retake the learning unit.
Will there be video recording during class?
Yes, the course will be recorded for audit purposes.
I have completed the Competency Assessment will I received the certificate?
After the assessment, the processing time is 14 days to assess the papers and if you pass (Competent) the exam, you will receive the Certificate of Completion.
If I did not pass the Competency Assessment, what should I do next?
You can register for the next Competency Assessment and pay for the re-assessment fees of $20. Alternatively, if you wish to appeal, you may email to firstname.lastname@example.org with your reasons/justifications within 7 working days after receiving the results, and submit an appeal fee of $30. Appeal is not 100% guaranteed.
Does IBS provide job placement after CBC Course and/or Competency Assessment?
No. IBS is not a licensed employment agency and we do not perform job matching and job placement. Learners have to apply for jobs based on their own merits.
How do I access or make correction to my personal data with IBS?
You can email to our DPO at email@example.com with your the full details of your request and we will get back to you within 30 working days whether the request is approved or denied. There is no access/correction fees.